If you would like to return a non-personalised item then please get in touch at firstname.lastname@example.org and let us know the following:
Your name and email address.
The product you would like to return and the reason for return.
Your original order number.
You must inform us within 14 working days of receipt of your order if you wish to return it for a refund.
Unfortunately personalised items are non returnable unless they are faulty. If you do have any concerns about your order please do get in touch as we are happy to try and find a solution to resolve your concerns and you are also able to order individual charms.
For further details on our Return Policy please see our Terms and Conditions.